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SAP Knowledge Base Article - PublicSymptom
- Analytics users are unable to access WFA instance due to password expiration or invalid attempts.
- User is not able to access the preview site on WFA.
Environment
SAP SuccessFactors Workforce Analytics
Cause
Security blocks users who do not input password correctly after 3 attempts. If incorrect password is submitted more than 3 times, the user will be locked out and will require a password reset to access.
Resolution
User with Admin permissions can reset customer password.
- Admin
- User Maintenance
- Select User
- Reset Password
Preview and Production instances will use the same password. Password resets should be competed in Preview instance.
See Also
Keywords
Analytics, WFA, password reset, locked out, invalid attempts , KBA , LOD-SF-WFA , Workforce Analytics & Planning , How To
Product
SAP SuccessFactors Workforce Analytics all versions
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