SAP Knowledge Base Article - Public

2241785 - Wrong Date in the output file exported ONLINE or OFFLINE


  • Report Exports display the wrong date in the header.
    This is usually the previous or next date to what it should be.
  • For FTP exports, there is a difference of multiple hours between the time the file was received at the FTP server and the scheduled time in Report Distributor


SAP SuccessFactors HCM Suite

Reproducing the Issue

Log into the affected system

Navigate to:

  1. Home
  2. Analytics
  3. Analytics
  4. Report Distributor
  5. Select a bundle
  6. Schedule it to run at a time where it is known to show the wrong date


This issue is caused by local time settings.
i.e. The local per the computer from which the user schedules the bundle.
For the date exported header in the export, neither the analytics server time nor the BizX server time is used. This is the local time of the user exporting the report.


To fix this, make sure that the user exporting the report is in the right time zone and the local time is set up correctly.
This is something for local IT to do as SAP has usually no access to local systems.


Export, time, Report, Distributor, header, local, server, FTP, delay, hours, missing, wrong, mismatch, inconsistent , KBA , LOD-SF-ANA-ORD , Online Report Designer , How To


SAP SuccessFactors HXM Suite all versions