2242018 - 900-001-6 error while sending a Job Requisition to the next/previous approver - Recruiting Management

This article explains why you may get the error 900-001-6 when trying to send a requisition to the previous/next approver.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Management

1. Open a job req that is pending approval
2. Send the job req to next or previous step
3. Receive the following error message:
   Your request has not been processed successfully. Please try again. If the problem persists, please contact client support and provide the event code and the server timestamp below.
   900-001-6   Date/Time   Release build XYZ
   Note: Standard industry browsers are supported for use with the SuccessFactors application. Please check the Customer Community or Customer Success web sites for an up to date list of these.
   Click here to return to your homepage.

1. Next or previous approver in the route map is inactive in the system.
2. No due date defined on the requisition.
3. An Operator on the requisition maybe spelled incorrectly on the Job Requisition Template. 
4. If issue is happening to specific location or language, there is a blank custom translation in Manage Language.
5. Job Profile is in use, and the user sending to the next step doesn't have the Job Profile permissions.

1. Inactive User
   You will need to check the audit trail for who is the user that you are trying to send the requisition to, and also check what is their role. After you have the information  the user and their role, you can either:
   
   
   • Make the user is active again to complete the approval process and set the user to inactive again
   • Reassign the job requisition to another active user (using the tool "Reassign Job Requisition" in Admin Center)
   • If the inactive user was the originator, you can copy the requisition and continue the approval process, as it is not possible to use the Reassign Job Requisition for the originator role.
2. No Due Date defined on Requisition
   Check the Audit Trail of the requisition to see if a Due Date has been defined when the requisition was created. As the due date cannot be edited and can only be set in the creation of a requisition, you will need to duplicate the requisition and make sure the correct due date is defined. Now follow the process up to the point where the error was being received by the user.
   
   
3. Operator Spelled incorrectly
   Check the XML Template to ensure that the operators' names are in line with the implementation guide.
   
   
4. Blank custom translation in Manage Language
   
   1. Export the existing custom translation for specific language in Manage Language.
   2. Filter the column B with blank.
   3. Supply the locale translation in blank field or remove the blank row then re-import the file.
      
      
5. Job Profile permissions
   In order to be able to see the Job Profile information, the permissions below are required. After granting these permissions to the users, they will be able to move the job requisition forward:
   

2836727 - 900-001-6 Received When Opening a Job Requisition

900-001-6, approver, error, due date, pre-approved, send, requisition, String index out of range: 0 , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem