SAP Knowledge Base Article - Preview

2242653 - CRM Java system: "java.lang.OutOfMemoryError: Requested array size exceeds VM limit"

Symptom

You are facing below error in CRM Java system (CRM Web Channel).
"java.lang.OutOfMemoryError: Requested array size exceeds VM limit"

The detailed call stack may look like below:
"
Memory allocation error [OutOfMemoryError] occurred java.lang.OutOfMemoryError: Requested array size exceeds VM limit (failed to allocate XXXXXXX bytes) (array length YYYYYYY)
 at java.lang.reflect.Array.newInstance(Array.java:52)
 at java.io.ObjectInputStream.readArray(ObjectInputStream.java:1658)
 at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1332)
 ...
 at com.sap.isa.core.xcm.init.ConfigLoader.loadPersistance(ConfigLoader.java:254)
 at com.sap.isa.core.xcm.init.ConfigLoader.load(ConfigLoader.java:67)
 at com.sap.isa.core.cache.Cache$RegionObject.get(Cache.java:1163)
 at com.sap.isa.core.cache.Cache$Access.get(Cache.java:497)
 at com.sap.isa.core.xcm.ExtendedConfigManager.getModifiedConfig(ExtendedConfigManager.java:122)
 at com.sap.isa.core.xcm.scenario.ScenarioManager.init(ScenarioManager.java:86)
 at com.sap.isa.core.xcm.init.ExtendedConfigInitHandler.initialize(ExtendedConfigInitHandler.java:360)
 at com.sap.isa.core.init.InitializationHandler.performInitialization(InitializationHandler.java:252)
 at com.sap.isa.core.init.InitializationHandler.performInitialization(InitializationHandler.java:313)
 at com.sap.isa.core.init.InitializationHandler.initialize(InitializationHandler.java:223)
 at com.sap.isa.core.ActionServlet.init(ActionServlet.java:123)
 at javax.servlet.GenericServlet.init(GenericServlet.java:270)
 at com.sap.engine.services.servlets_jsp.server.application.WebComponents.addServlet(WebComponents.java:513)
 ...
"


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Environment

Similar issues spotted on SAP CRM Web Channel for SAP CRM 7.0 based on NetWeaver 7.3 & 7.31

Product

SAP Customer Relationship Management 7.0

Keywords

OutOfMemoryError, "Requested array size exceeds VM limit", CRM, ISA, NetWeaver Java, XCM Cache, Heap Size, -Xmx , KBA , CRM-ISA , Internet Sales , BC-JAS-COR , Enterprise Runtime, Core J2EE Framework , Problem

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