2242924 - Manage Templates - Value -1972 or -1971 Appearing for Competencies or Objectives

• The values -1972 or -1971 are appearing for competencies or objectives which should be unrated.
• This KB article explains why you may see the values -1972 or -1971 in your Performance or Compensation forms.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Performance Management
• SAP SuccessFactors Compensation

This is the system expected behavior. The -1972 or -1971 values are system default ratings for unrated competencies or objectives;

These values can appear if there is no default rating defined, e.g "unrated" or  "too new to rate", in a Performance Management template.

Also, this would then be reflected as well in compensation or if the default rating is implemented via message key instead, via the performance template.

IMPORTANT: these steps will only be helpful if the current status of the template was the same when you launched as these settings are not dynamic. Therefore should this have been set up after launch, it would not have affected live forms.

Configuring the template values

Check if "default rating" and "Unable to rate" are defined in your template by following the steps below.

1. Admin Centre > Performance Management > Manage Templates;
2. Open affected template;
3. Click on "Edit Fields and Sections";
4. Click on the affections section (objective or competency) - see screenshots below;
5. Correct where needed;
6. Relaunch forms and test again the behavior

For Support Engineers: see the example below on how it would look within the PM template XML configuration:

<default-rating>Select a rating</default-rating>
<unrated-rating>Unable to Rate</unrated-rating>

Given a scale like this:

• 1.0 Does Not Meet
• 2.0 Meets
• 3.0 Exceeds

You will see the following rating scale display on form:

• Select a rating
• Unable to Rate
• 1.0 Does Not Meet
• 2.0 Meets
• 3.0 Exceeds 

Note: Live forms cannot be corrected. You must follow the steps provided above to correct the template and relaunch the forms.

• KBA 2411231 - Mobile App - Performance form rating scale displays checkbox with -1971 value;
• KBA 2220900 - Goal Weight is reported as negative value when reported in Performance Ad Hoc report.

no rating, SF, success factors, PMGM, PM, manage teampltes, -1972, -1971, competencies, objectives, goals, competency, values , KBA , csg_q , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-CMP , Compensation Management , Problem