SAP Knowledge Base Article - Preview

2243216 - Unable to login or refresh report created in Crystal Reports off Salesforce.com that connect to the url: www.salesforce.com after January 1, 2016

Symptom

  • Fail to login to Salesforce.com from Crystal Reports.
  • Unable to refresh report based on Salesforce.com in Crystal Reports and in BI LaunchPad.
  • All report created in Crystal Reports off Salesforce.com, using the server url: www.salesforce.com, will fail to connect to Salesforce.com from January 1, 2016.
      
       
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
           
  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
       
  • Salesforce.com

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

  • SForce, API change, CR
, KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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