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SAP Knowledge Base Article - PreviewSymptom
An Individual Customer has been created twice in the system, with two different ID’s and the same Facebook account.
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Environment
SAP Cloud For Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Individual Customer, Facebook, Social Media, Duplicate, Customer , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-SM , Social Media , How To
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