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SAP Knowledge Base Article - PreviewSymptom
You notice it is not possible to change the Ticket Type field once the ticket is created.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer core applications 1508 ; SAP Cloud for Customer core applications 1511 ; SAP Cloud for Customer core applications 1602 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708
Keywords
Ticket; Service Request; Ticket Type; Document Type; Grayed Out; Unable to Change; C4C; Service; Type; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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