2247060 - LDAP users receive intermittent timeout errors when attempting to login to various BI applications

• Users receive intermittent timeout errors when logging into BI applications via LDAP. The Enterprise users can login successfully without any error. (BI launchpad, BI mobile, CMC, client tools etc)
• Errors are more common after times of inactivity such as early in the morning 
• The BOE web application may become completely unavailable at times
• Timeout when logging into BILaunchpad or Mobile App
• After entering in the credentials and clicking logon, the application will sit and eventually display an error stating: timeout.
• CMS logs could show something like this below. Note the username should be visible, and a long timeout in excess of 85 secdonds, then the CMS checks to see if the connection went down.
  BIP::CMS:Logon
  CSessionMgr::AcceptLogonEx inAuthMethod:secLDAP)
  LDAP: LdapQueryForEntries: *QUERY* base: baseDN, scope: 2, filter: (&(objectclass=person)(cn=username)), attribute: dn objectclass 
  LDAP: LdapQueryForEntries: *QUERY* result: 85 took 85040 ms
  LdapQueryForEntries: Last query timed out. Retrying to see if connection went down.
  SecLdap Error: an error occurred in LdapGetUserEntry().
  LDAP: SecLdap Error: an error occurred in LdapGetUserEntry().
  C3rdParty::AcceptLogin() -- 3d-party plugin returned an empty string as the alias.
  C3rdParty::AcceptLogin() -- 3d-party login failed, but unable to determine for which user!

• SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.2 / 4.3)
• Windows
• Linux / Unix 

zie lightweight directory access protocol SP fp patch , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem