SAP Knowledge Base Article - Public

2249120 - Dependents: Fields not showing values in Dependents portlet after clicking save


When an employee is adding a dependent in Personal information, selecting Edit and entering all required information on the initial screen and hitting Save, only the Relationship field is saved. First name, Last name and DOB are blank.

This is only an issue when proxying as an employee, not when logged in as admin user.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Proxy as employee;
  2. Navigate to Personal information > Dependent > Edit;
  3. Enter required data on initial screen and select Save;

    1 2015-11-24_12-48-25.png

  4. Only the Relationship field is saved:

    2 2015-11-24_12-49-34.png


In relation to the first and last name fields, make sure the following permissions are set:

  1. Navigate to Admin Tools > Manage permission Roles >select appropriate permission role;
  2. Select Employee Central Effective Dated Entities > Under Personal Information select the options for Personal Information Actions "View Current", "View History" & "Edit/Insert"  and save changes.

3 2015-11-24_17-21-27.png

You should now be able to see the First and Last name showing after saving the details.

With regards the permissions for the DOB field:

  1. Admin Tools > Manage Permission Roles >select appropriate permission role;
  2. Select Employee data > Under HR Information go to Biographical Information, Select both View AND Edit permissions.

    4 2015-11-24_17-34-49.png


After saving changes you should now be able to see all fields after saving on dependents portlet:

5 2015-11-24_13-06-41.png

Available workaround:

  1. If you select Edit on the dependents portlet > select Details and then enter the data;

    6 2015-11-24_12-52-12.png

  2. Select Save and the information is saved correctly with all fields showing on the UI;

    7 2015-11-24_13-06-41.png



Dependents, Missing fields, DOB, date of birth, birthday, First name, Last name, Permissions, Proxy, RBP. logged in user, blank fields, missing information , KBA , LOD-SF-EC-DPD , Dependents Management , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions