SAP Knowledge Base Article - Public

2249327 - Ask for Feedback Responses sent from Outlook not appearing in Team Overview - Performance Management

Symptom

Employee is responding to Ask for Feedback request via Outlook Email client, going through Exchange Server. However Ask for Feedback response not listed as received in Team Overview page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Launch test form
  2. Ask Feedback for the user via "Team Overview"

    Ask for Feedback.PNG

  3. Select the user and click on "Send Email"


    Capture.PNG

  4. Ask for Feedback response not listed as received

    Capture1.PNG

Cause

  1. It could be the problem with the mail client. This mostly happens when mail server has lot of routing configuration and that takes some time.
  2. We have limitation in characters, if the response exceeds the limit then that particular response will be ignored and will not processed.

Resolution

  1. We have a limit of 80000 characters. If the response exceeds the limit then that particular response will be ignored and will not be processed. So please make sure response should have less than 80000 characters.
  2. Please contact your IT team to reduce the reply email character count.
  3. We can't show the bounce back email because email has already reached the server. Server has some limitation in processing the email.

Keywords

Ask for Feedback, Team overview, Feedback, Team overiew not showing feedback comments, feedback comments , KBA , csg_q , LOD-SF-PM-FBK , Feedback: Get Feedback, Ask for Feedback, etc. , Problem

Product

SAP SuccessFactors Performance & Goals all versions