SAP Knowledge Base Article - Public

2249686 - Error - CardNbr length not equal to 13 - Everify Initial verification - Onboarding.

Symptom

  • Unable to proceed to the next panel.
  • Receives the error "CardNbr length not equal to 13" during Initial verification process (E-Verify).

    Alien Number.jpg

Environment

  • All Onboarding versions.

Cause

  1. This is due to updation of incorrect Alien Number of candidates.
  2. Alien Number is a 13 digit alphanumeric number with a combination of 3 alphabets and 10 numbers.
  3. An Example would be: LAN14521411.

Resolution

  • Update the correct 13 digit Alien Number.
  • If the Customer is unable to update, they should reach out to the CPS team via BCP ticket and we can get the right number updated.

Keywords

Alien Number, CardNbr length not equal to 13.
, KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508