2249958 - Unable to add the SAP Business Warehouse Data Acquisition Connector extension in Lumira Desktop

When attempting to add the Data Acquisition Extension: "Download data from SAP Business Warehouse" in Lumira, it displays the message:

• SAP BusinessObjects Lumira Desktop

• Open Lumira
• Select 'File' => Extension=> click on install for any extension and you get this error :

'Error message: The extension folder 'bundles' could not be accessed'

• User rights related issue
• Network connectivity
• Corrupted folders

First, take a look at, and understand where the workflow fails; steps below represent the expected behaviour:

Remove extensions folder (if exists) and start Lumira - initial state:

If its empty, the extension hasn't been downloaded or has been removed. Go to Extensions:

Install the extension:

Check the folder again:

The 'sap' folder should be present.

• If 'sap' folder appeared, the extension has been installed properly. Inability to access it suggests application rights issue with Lumira and/or the user being unable to read it.
• If 'sap' folder doesn't exist, it means that the directory is either inaccessible to Lumira application and/or user, or rights are missing.

To narrow down the root cause:

1. Check Event Viewer logs on that machine – if it is rights related its very likely that it will be flagged there
2. If that doesn’t show anything, use process monitor to see where the wall is, and address it

KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem