2250186 - SCR Form: XML Software Change Requests for Performance Management and 360 Multi-Rater Templates

This article describes which changes can be completed by Cloud Product Support via Software Change Request, and which changes should be completed by Implementation Partners for Performance Management and 360 Multi-Rater Templates.

Important Note to Customers:

• Starting from the 2H 2025 release, admins can now upload new PM/360-MTR XML templates, update existing ones, and download them directly via the Admin Center → Manage Templates.
• SAP will continue to support SCR requests from customers; However, admins now have the flexibility to make these XML changes on their own to save time.
• We also plan to deprecate the feature of uploading XML templates using Provisioning in future release.
• Software change requests should not be initiated via the Chat Channel.
• If a supported XML change request is required, please follow the process outlined below under the section "To submit a software change request" to create a support ticket and fill out the required information.

• SAP SuccessFactors Performance Management
• SAP SuccessFactors 360 Multi-Rater

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