Symptom
- Can't log into the Employee Portal
- Employee Portal link is not working
- When new hires click on the About Us tab, the system is asking to enter the credentials
- Once the credentials are entered, it isn't landing on the Employee Portal page
Environment
SAP SuccessFactors Onboarding
Cause
The EmployeePortal URL (XpressHR.EmployeePortal) was not set up with the EP URL on the Super Admin site.
Resolution
If you have issues loggng into the Employee Portal, please create a Support case with Onboarding Support.
See Also
Product Support, please see internal memo.
Keywords
OBD, employee portal logon log on, SF success factors, on boarding, EP, ONB, can't log in , KBA , LOD-SF-OBD-EP , Portal , LOD-SF-OBD , Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions