SAP Knowledge Base Article - Public

2250244 - Mail Queue - Audit Trail Options Missing from the Settings Tab - Onboarding.

Symptom

  • Unable to view the Audit Trail and Mail queue options.
  • Cannot check the emails and Audit trail of candidates.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

   Mail Queue Permission Missing.PNG

Environment

SAP SuccessFactors Onboarding - 1.0

Cause

Missing permission

Resolution

  1. Make sure to provide the right permissions within the role.
  2. Navigate to Security - Groups - HR Administrator - Edit - Other Properties.
    Grant Mail Queue Permission.png

Keywords

Audit trail missing, Mail queue, Permissions , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions