SAP Knowledge Base Article - Public

2250858 - Could not retrieve data for this user when navigating the Org Chart


The error "Could not retrieve the data for this user: when navigating to the Org Chart for specific user" displays on accessing the Org Chart


  • SAP SuccessFactors HCM Core
  • Employee Central
  • Employee Profile

Reproducing the Issue

Navigate to Home > Company Info > Org Chart

2250858 Capture.PNG


The LnR is the built in job which is scheduled to trigger the Org Chart hierarchy of the users and it fails to generate the LnR data if the manager user id is invalid in the Employee-Manager hierarchy.


  • Populate the manager column with the active user id in the Employee Export file
  • If there is no breakage in the Employee - Manager hierarchy then follow the below steps
  1. Go to Admin Tools > Update user information > Employee Export
  2. Export the CSV file and save the file
  3. Now import the same file into the system with out any modifications through Employee Import



SF , success factors , EC , EP , org chart , KBA , LOD-SF-EC-POS , Position Management , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions