Symptom
The error "Could not retrieve the data for this user: when navigating to the Org Chart for specific user" displays on accessing the Org Chart
Environment
- SAP SuccessFactors HCM Core
- Employee Central
- Employee Profile
Reproducing the Issue
Navigate to Home > Company Info > Org Chart
Cause
The LnR is the built in job which is scheduled to trigger the Org Chart hierarchy of the users and it fails to generate the LnR data if the manager user id is invalid in the Employee-Manager hierarchy.
Resolution
- Populate the manager column with the active user id in the Employee Export file
- If there is no breakage in the Employee - Manager hierarchy then follow the below steps
- Go to Admin Tools > Update user information > Employee Export
- Export the CSV file and save the file
- Now import the same file into the system with out any modifications through Employee Import
Keywords
SF , success factors , EC , EP , org chart , KBA , LOD-SF-EC-POS , Position Management , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions