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2251455 - An internal error occurred while calling the 'initInstance' API. (Error: WIS 30270) error happens when creating a new Web Intelligence document in Java panel

Symptom

  • An internal error occurred while calling the 'initInstance' API. (Error: WIS 30270) error happens when creating a new Web Intelligence document in Java panel
  • Issue occurs on Fiori Launchpad as well
  • Only some specific users faced this issue. Other user who is set with the same security rights may work fine.
  • WebiSDK.CorbaServerImpl.doProcess()|BIBOPRD:2512:84.44515:7|webiserver_BIBOPRD.WebIntelligenceProcessingServer.initInstance|localhost:5752:6476.25804:1|Cs_RME34wEX2vGl.DZggQDMa3d7|||||||||||**ERROR:WICDZ_i:ASFException : [repo_proxy 23] FolderFacade::getRootFolderInfo - ISInfoObject has not been found in getRootFolderInfo function. iObjs is different from 1.


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Web Intelligence (WebI)

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

cms, db, corruption, dummy, restore, create, webi, initInstance , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-WBI , Web Intelligence , Problem

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