SAP Knowledge Base Article - Public

2251603 - How to obtain SAML traces from Successfactors


This document explains how to fetch SAML traces from Bizx instance.




This is helpful in troubleshooting SAML/Webdynpro/Mash-up related issues.


Firstly, You would require SAML extension in your browser.

For example: This is called SAML Chrome Panel in Google Chrome browser.

  • Logon to Successfactors --> My Employee Files.
  • Hit F12 or ctrl+shift+I on the Keyboard.
  • Click on SAML Chrome


Now, From the drop-down, Click on Payroll


This step would generate SAML traffic and the traces are logged. 


Click on the "Export" button at the top-right hand corner of the page to download the SAML trace in .json format. 

See Also

For example: 

For issues where the Payslip of an employee is not visible, SAML trace helps in checking if the Payroll system url is correctly defined and if there are any errors while connecting to the Service provider.

You could find Employee Central Payroll Implementation guides from the below url



Saml Traces  SAML logs , KBA , LOD-EC-GCP-PY-MAS , Employee Data Maintenance via Mashups , Problem


SAP SuccessFactors HCM Core 1511 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1508