SAP Knowledge Base Article - Public

2251957 - Error: "Changes failed. Please find a manager to view the hierarchy. 1 error(s) occurred." when accessing Define Planners page - Compensation Management


When a user access a specific template and go to Define Planners page, he receives the following error message at the top right of the page: "Changes failed. Please find a manager to view the hierarchy. 1 error(s) occurred.".

PS: this error message appears regardless of the hierarchy selected.


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SuccessFactors Business Execution Suite - Compensation & Variable Pay


The logged in/proxy as user is not a manager so his/her hierarchy will not display. That is why the error message appears.

If an user who is a manager access the Define Planners page, then he/she will not receive the error message because he/she has a hierarchy and it will be displayed.



If the user - who is not a manager and receives the error message - just type in a manager's name, then the error message disappears and the manager's hierarchy will appear.


See Also

2085270 / Worksheet Design - Plan Setup Define Planners - Compensation:


Manager, Compensation template, hierarchy, Define Planners. , KBA , LOD-SF-CMP-FRM , Forms & Templates , Problem


SAP SuccessFactors HCM Suite 1511