SAP Knowledge Base Article - Public

2252038 - Manage Employee Portal Not Re-directing to Employee Portal from Admin Center in Onboarding


  • Unable to access Employee Portal from Admin Center.

      Manage Empoyee Portal.JPG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to HCM Suite.
  2. Navigate to Admin Center Click on Onboarding - Manage Employee Portal.
  3. You will be re-directed to Onboarding home page instead of Employee Portal.


Incorrect configuration in Super Admin.


  • A key needs to be added/updated in Super Admin.
  • This needs to be done by the ONB operations team. An internal JIRA is required.
  • Create and case in the SAP Support Portal requesting the below KEY be added:

Add the Key=XpressHR.EmployeePortal and Value= link to employee portal i.e

  • If key is present and still the issue occurs, you need to make sure the value (EmployeePortal site URL) provided is correct.


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SAP SuccessFactors Onboarding all versions