SAP Knowledge Base Article - Public

2252038 - Manage Employee Portal Not Re-directing to Employee Portal from Admin Center in Onboarding

Symptom

  • Unable to access Employee Portal from Admin Center.

      Manage Empoyee Portal.JPG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to HCM Suite.
  2. Navigate to Admin Center Click on Onboarding - Manage Employee Portal.
  3. You will be re-directed to Onboarding home page instead of Employee Portal.

Cause

Incorrect configuration in Super Admin.

Resolution

  • A key needs to be added/updated in Super Admin.
  • This needs to be done by the ONB operations team. An internal JIRA is required.
  • Create and Incident in the SAP Support Portal requesting the below KEY be added:

Add the Key=XpressHR.EmployeePortal and Value= link to employee portal i.e https://ep-stage-onboardingxx.successfactors.com/ONBPREM/CompanyID

  • If key is present and still the issue occurs, you need to make sure the value (EmployeePortal site URL) provided is correct.

Keywords

sf, success factors, on boarding, OBD, ONB, redirect, about, us , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions