SAP Knowledge Base Article - Public

2252360 - Cancelled Supplier Invoice and Cancellation Invoice not Visible in Supplier Account Monitor

Symptom

You expect to find all transactions made on a supplier account in work center Payables in the Supplier Account Monitor on tab Trade Payables, subtab Invoices/Payments. However, a cancelled supplier invoice and its cancellation invoice are missing on this subtab. Both source documents are posted successfully.  

Reproducing the Issue

  1. Go to Payables work center.
  2. Under the Suppliers view go to the Supplier Accounts view.
  3. Show All Suppliers and find the relevant account ID.
  4. Mark the row of the account ID and choose the View button.
  5. Now on tab Trade Payables, subtab Invoices/Payments show All Items and find the invoice ID you are searching for.
  6. You will neither find the cancelled invoice nor the invoice cancellation.

Cause

As long as no follow-up documents exists, cancelled invoices and their cancellation invoices are not visible in Supplier Account Monitor at subtab Invoices/Payments. However, they are visible under tab Postings.

Resolution

  1. Go to Payables work center.
  2. Under the Suppliers view go to the Supplier Accounts view.
  3. Show All Suppliers and find the relevant account ID.
  4. Mark the row of the account ID and choose the View button.
  5. Now on tab Trade Payables, subtab Invoices/Payments select the Postings subtab.
  6. Show All Items and find the invoice ID you are searching for.
  7. You will find the cancelled invoice as well as the invoice cancellation.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP BUSINESS BYDESIGN 1705