SAP Knowledge Base Article - Public

2252594 - You Cannot Search by Account ID in Contacts Screen


You cannot search by Account ID in contacts Screen.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Contacts View.
  3. Select Show All.
  4. Search for any  Account ID in search bar.

 You will see no results for account ID.


Search by the Account ID in the Contacts OWL's is not supported.


You can try these alternatives:

  1. Search by Account Name (Instead of the Account ID).
  2. Use the Advanced Search. In advance search you will  find the search parameter 'Account' which offers a value help (OVS). In the OVS you can search by the Account ID.
  3. Add 'Account ID' column, at Contacts OWL, and filter by the desired ID. 


KBA , LOD-CRM-CON , Contact , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer core applications all versions