SAP Knowledge Base Article - Public

2253093 - Who receives notifications when user registers for an external LMS site


If a user registers for an External Learning site, the user receives a confirmation and the admin receives an information that a new user has registered for the specific site. This article answers the following questions:

  • Where is the admin specified that will receive the notification?
  • Who will receive the admin notification?
  • Where can this be set within SAP SuccessFactors Learning?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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  1. When user creates a new account request notification is sent out to admin who is assigned approval role as specified in the following steps:
    • Admin
    • System Administration
    • Configurations
    • Global Application Settings
    • Approval process settings
    • Default User-Created Account Process ID:
  2. For this functionality approval process needs to have specific users associated as approver by following these steps: 
    • Admin
    • References
    • System Admin
    • Approval Process
    • Add supervisor/admin ids who are authorized to approve/reject user account registration request
  3. These notifications will be triggered to user and supervisor (Admin > System Admin > Configuration > Notification Templates):
    1. Notify Approver of action required 
      • Template ID: UserCreatedAccountApprovalRequired
    2. Notify User about self registration account approval
      • Template ID: UserCreatedAccountApproved
    3. Notify User about self registration account denial
      • Template ID: UserCreatedAccountDenied
    4. APM User Created Account Reminder to approver
      • Template ID: UserCreatedAccountReminder

Please note that if no Approval Process is set, as showed on the previous steps, then SuccessFactors Learning will take the default email address configured as follows:

  1. System Admin
  2. Configuration
  3. Global Variables
  4. Mail tab
  5. Field 'User Notification Email'.


UserCreatedAccountApprovalRequired is only used when the registration validation is set to Approval Process. [You can view this in the below image. It shows you this option in the dropdown]


  • SELF_REGISTRATION_ADMIN is not sent when the registration validation is set to Approval Process.
  • If the registration validation option as seen below is NOT set to Approval Process, then SELF_REGISTRATION_ADMIN notification is sent.

NOTE: There is currently a fix for this notification in LRN-110189. The fix will be applied in 2111 release. This fix will mean the SELF_REGISTRATION_ADMIN notification gets sent to the Application Notification Admin Email in global variables - mail for both None and Registration code Registration validation options for Sites.

See Also

SAP SuccessFactors Learning User Assistance Guide: Template ID to Trigger to Receiver Map


External, self register, Notification, approval process, UserCreatedAccountApprovalRequired, UserCreatedAccountApproved, UserCreatedAccountDenied, UserCreatedAccountReminder , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , How To


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