Symptom
If a user registers its account via a Learning site, the user receives a confirmation and the admin receives an information that a new user has registered for the specific site. This article answers the following questions:
- Where is the admin specified that will receive the notification?
- Who will receive the admin notification?
- Where can this be set within SAP SuccessFactors Learning?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Resolution
- When user creates a new account request notification is sent out to admin who is assigned approval role as specified in the following steps:
- Learning admin >
- System Administration >
- Configuration >
- Global Application Settings >
- Approval process settings >
- Default User-Created Account Process ID.
- For this functionality approval process needs to have specific users associated as approver by following these steps:
- Learning admin >
- References >
- System Admin >
- Approval Process >
- Add manager/admin ids who are authorized to approve/reject user account registration request.
- These notifications will be triggered to user and manager (Learning admin > System Admin > Manage Email > Email Notification Templates):
- Notify Approver of action required
- Template ID: UserCreatedAccountApprovalRequired
- Notify User about self registration account approval
- Template ID: UserCreatedAccountApproved
- Notify User about self registration account denial
- Template ID: UserCreatedAccountDenied
- APM User Created Account Reminder to approver
- Template ID: UserCreatedAccountReminder
Please note that if no Approval Process is set, as showed on the previous steps, then Learning will take the default email address configured as follows:
- System Admin >
- Configuration >
- Global Application Settings >
- "Mail" tab >
- Field the "User Notification Email" field.
The "UserCreatedAccountApprovalRequired" notification is only used when the registration validation is set to Approval Process [You can view this in the below image. It shows you this option in the dropdown].
SELF_REGISTRATION_ADMIN notification:
- The "SELF_REGISTRATION_ADMIN" notification is not sent when the registration validation is set to Approval Process.
- If the registration validation option as seen below is NOT set to "Approval Process", then the "SELF_REGISTRATION_ADMIN" notification is sent.
- The "SELF_REGISTRATION_ADMIN" notification sender is the email set in the "Application Notification Admin Email" in the "Global Application Settings > "Mail" tab" for both "None" and "Site Registration Code" registration validation options for sites.
See Also
SAP SuccessFactors Learning User Assistance Guide: Template ID to Trigger to Receiver Map
Keywords
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