2253093 - Who receives notifications when user registers via a Learning site?

If a user registers its account via a Learning site, the user receives a confirmation and the admin receives an information that a new user has registered for the specific site. This article answers the following questions:

• Where is the admin specified that will receive the notification?
• Who will receive the admin notification?
• Where can this be set within SAP SuccessFactors Learning?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. When user creates a new account request notification is sent out to admin who is assigned approval role as specified in the following steps:
   • Learning administration 
   • System Administration 
   • Configuration 
   • Global Application Settings 
   • Approval process settings 
   • Default User-Created Account Process ID.
     
     
2. For this functionality approval process needs to have specific users associated as approver by following these steps: 
   • Learning administration 
   • References 
   • System Administration 
   • Approval Process 
   • Add manager/administrator IDs who are authorized to approve/reject user account registration request.
     
     
3. These notifications will be triggered to user and manager (Learning administration > System Administration > Manage Email > Email Notification Templates):
   1. Notify Approver of action required; 
      • Template ID: UserCreatedAccountApprovalRequired.
   2. Notify User about self registration account approval;
      • Template ID: UserCreatedAccountApproved.
   3. Notify User about self registration account denial;
      • Template ID: UserCreatedAccountDenied.
   4. APM User Created Account Reminder to approver.
      • Template ID: UserCreatedAccountReminder.

Please note that if no Approval Process is set, as explained on the previous steps, then Learning will take the default email address configured as follows:

1. System Administration 
2. Configuration 
3. Global Application Settings 
4. "Mail" tab 
5. Field the "User Notification Email" field. 

The "UserCreatedAccountApprovalRequired" notification is only used when the registration validation is set to Approval Process [You can view this in the below image. It shows you this option in the dropdown].

SELF_REGISTRATION_ADMIN notification:

• The "SELF_REGISTRATION_ADMIN" notification is not sent when the registration validation is set to Approval Process.
• If the registration validation option as seen below is NOT set to "Approval Process", then the "SELF_REGISTRATION_ADMIN" notification is sent.
• The "SELF_REGISTRATION_ADMIN" notification sender is the email set in the "Application Notification Admin Email" in the "Global Application Settings > "Mail" tab" for both "None" and "Site Registration Code" registration validation options for sites.

Note: The mentioned notification templates above are valid for environments that are not integrated with IAS. If the Learning environment is integrated with IAS, kindly refer to 3333222 - Activation emails to newly created external LMS users not being sent. 

• Template ID to Trigger to Receiver Map
• 3333222 - Activation emails to newly created external LMS users not being sent

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