SAP Knowledge Base Article - Preview

2253174 - CRM IC: Problems searching for addresses in IC E-Mail editor

Symptom

When searching for E-Mail addresses in the Groupware (either Outlook or Lotus Notes) or using "Check names" functionality a popup with one of the following texts is triggered:

  • "SAP CRM solution cannot access Microsoft Outlook. Application was stopped" or
  • "An ActiveX control on this page might be unsafe to interact with other parts of the page. Do you want to allow this interaction" is displayed

or the browser freezes.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0

Keywords

Exchange Addresses, Contacts, ActiveX , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , Problem

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