Symptom
As an admin when you search for any entity, only some data shows up that belong to a certain security domain. THe the admin does not have any security domain restrictions but the results returned are of only certain security domains.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Resolution
Due to admin setting specific preferences under Viewable Domains, other security domains not part of the the preferences will not show. Please reference the guide on how it was set up to be able to remove it.
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Viewable Security Domains works as a search filter, and in some cases a filter when generating reports. When admins searches for entities in the system, it will always display the data for those security domains only.
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For example, if you have access to domains HR, Finance and Warehouse, but usually work with domains HR and Finance only, it's possible to set the Viewable Security Domains to show only these 2 domains by adding them under the Viewable Domains.
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Once it's defined HR and Finance, Public domain will also be out of searches.
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To add security domains to the filter, click Edit and then add the domains that you want to view.
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Remove all viewable domains to set back to default configuration.
Keywords
Domains not visible, Search does not return all items, Search does not return all users, Search does not return all domains, viewable domains , KBA , lmsadminui , LOD-SF-LMS-WOR , Roles & Workflows , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To