2253851 - Unable to delete primary records in SAP SuccessFactors Learning

• Is it possible to delete primary records (ex.: Items, classes, content objects, learners/users, domains, categories, curricula, locales, regions, programs, library, references, etc.) through the front end of SAP SuccessFactors Learning?
• Domain table dependency locale Key cannot be removed because it is in use
• How to mass delete incorrect data

SAP SuccessFactors Learning

• The deletion of primary records (ex.: Items, classes, content objects, learners/user, domains, categories, curricula, locales, etc.) from Learning is discouraged and in many cases not possible through the front end of the application.
• In most cases, the records cannot be deleted due to referential integrity constraints that have been built into the application: the primary records have interacted with other records in the database which has built a chain of relationships in the database structure.
• Deleting records that are bound to referential integrity constraints, without addressing the appropriate trail of integrity constraints (which can be numerous), can have broad reaching negative impact on the application.
• For these reasons we recommend inactivating primary records in cases where they cannot be deleted.

• Records can be deleted immediately after creation and before any association with other entities is made.
• After the record has been associated with other entities, the resolution is to:

1. "INACTIVATE" the record as in most cases deletion of primary records is not supported in the system >
2. When this option is unavailable, you may add 'Do Not Use' or a similar message of your choice to the record description and remove from catalog/library access >
3. Contact our Professional Services team to have a script built to delete the entities.

• KBA 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]
• KBA 2421659 - Steps to be taken before any mass update in LMS instances
• KBA 2390982 - Learning admin unable to delete domain restrictions due to validation error

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