2253904 - Partner COE Pre-Audit Services for Sell Partners - Partner Booking Templates

• Partner Experience Delivery provides a range of pre-audit services in preparation for the Partner COE audit which, upon successful completion, authorizes SAP Sell partners for VAR-Delivered support.

• Please refer to the Booking Guide for service description, requirements and booking deadlines: booking guide

• In order to book these services, Partners need to meet prerequisites as outlined in the booking guide

• In order to book these services, Partners need to complete the respective booking template of the service they wish to request (see attachement of this KBA), and open an case to SAP on component SV-BO-REQ-PCOE, short text “PCOE Pre-Audit Service”, Description <enter the name of the service>, attaching the completed template.

• Open one case per service

• In case of combined audit scenarios, please complete a service booking template for each partner account to receive a service for each partner entity

Partner COE, PCOE, Pre-Audit Services, VAR Support, Partner Benefits Catalouge, PCOE Audit

1. Comply with the Deadlines and Prerequisites as outlined in the Booking Guide to be eligible for service delivery.

2. Complete the booking template for your desired service if you meet the prerequisites and deadlines. The booking templates can be found in the attachment section of this KBA. a) To order the PCOE Expert Call download and complete the form "Booking Template - PCOE Expert Call Questionnaire". Attach it to your service request along with any service reports you'd like to discuss.

b) To order the PCOE SAP Solution Manager System Check download and complete the form "SAP Solution Manager System Check - booking template". Attach it to your service request. 

c) To order the PCOE Checklist Review Service download and complete the “PCOE Certification Checklist”, attach the completed checklist and supporting audit documents to your service request. In the event that you are not able to upload all documents (due to max. file size) to the case, please request a container link from SAP providing your partner contact email address.

d) The PCOE Checklist Review Call cannot be ordered. It is by default scheduled when a PCOE Checklist Review Service is delivered.

3. Open an case to SAP on component SV-BO-REQ-PCOE, short text “PCOE Pre-Audit Service”, Description <enter the name of the service requested>, and attach the relevant and completed booking template. Please only attach one service request per case. , KBA , SV-BO-REQ-PCOE , Partner Certification Request , SV-BO-REQ , Request for Remote Service , How To