SAP Knowledge Base Article - Public

2254698 - Error "There is a Problem With This Windows Installer Package" During Excel Add-In Installation


Installation of the SAP Add-In for Microsoft Excel on Windows 10 fails with error message:

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."


  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

The add-in is available in the Download Center (SAP Business ByDesign) or in the Download area (SAP Cloud for Customer). Download the add-in and start the installation.


Windows 10 comes with an integrated version of .NET Framework which is not compatible with our installer.


Download and install the .NET Framework 3.5 full package (offline installer) from the link in the See Also section.

After installing it, you should be able to install the Excel add-in successfully.

See Also

Microsoft .NET Framework 3.5 Service pack 1 (Full Package) in Microsoft Download Center


Excel add-in, Installer , KBA , SRD-CC-OIN-XL , Excel Integration , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions