Installation of the SAP Add-In for Microsoft Excel on Windows 10 fails with error message:
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
- SAP Business ByDesign
- SAP Cloud for Customer
Reproducing the Issue
The add-in is available in the Download Center (SAP Business ByDesign) or in the Download area (SAP Cloud for Customer). Download the add-in and start the installation.
Windows 10 comes with an integrated version of .NET Framework which is not compatible with our installer.
Download and install the .NET Framework 3.5 full package (offline installer) from the link in the See Also section.
After installing it, you should be able to install the Excel add-in successfully.
Microsoft .NET Framework 3.5 Service pack 1 (Full Package) in Microsoft Download Center
Excel add-in, Installer , KBA , SRD-CC-OIN-XL , Excel Integration , How To