Symptom
You are trying to install the SAP Add-In for Microsoft Excel on Windows 10 or a later version, however the installation fails with the following error message:
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
Environment
SAP Business ByDesign
SAP Cloud for Customer
Reproducing the Issue
In SAP Business ByDesign:
- Go to the Application and User Management work center.
- Enter the Download Center view.
- Click on the download icon for SAP Add-In for Microsoft Excel.
- After the download, execute the installer on your machine.
- On the installation process, the error is raised.
In SAP Cloud for Customer:
- Click on the user avatar on the top right of the screen.
- Click on Download.
- Click on the download button for SAP Add-In for Microsoft Excel.
- After the download, execute the installer on your machine.
- On the installation process, the error is raised.
Cause
The Windows version installed comes with an integrated version of .NET Framework which is not compatible with the excel add-in installer.
Resolution
Download and install the .NET Framework 3.5 full package (offline installer) from the link in the See Also section, or by accessing the Microsoft Download Center page.
After installing the framework, retry the installation of the Excel add-in.
See Also
Microsoft .NET Framework 3.5 Service pack 1 (Full Package) in Microsoft Download Center
Keywords
Excel add-in, Installer, Download Center , KBA , SRD-CC-OIN-XL , Excel Integration , How To