SAP Knowledge Base Article - Public

2254698 - Error "There is a Problem With This Windows Installer Package" During Excel Add-In Installation

Symptom

When trying to install the SAP Add-In for Microsoft Excel on Windows 10 or a later version, the installation fails with the following error message:

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

In SAP Business ByDesign:

  1. Go to the Application and User Management work center.
  2. Enter the Download Center view.
  3. Click the download icon for SAP Add-In for Microsoft Excel.
  4. After the download, execute the installer on your machine.
  5. On the installation process, the error is raised.

In SAP Cloud for Customer:

  1. Click the user avatar on the top right of the screen.
  2. Click Download.
  3. Click the download button for SAP Add-In for Microsoft Excel.
  4. After the download, execute the installer on your machine.
  5. On the installation process, the error is raised.

Cause

The Windows version installed comes with an integrated version of .NET Framework which is not compatible with the excel add-in installer.

Resolution

Download and install the .NET Framework 3.5 full package:

  1. Select Control Panel in the windows Search field
  2. Select Programs > Uninstall a program
  3. Select Turn Window features on or off
  4. Confirm that you want to perform changes to the device
  5. Mark the box for NET Framework 3.5. (includes .NET 2.0 and 3.0)
  6. Let windows update download the files for you (allow)

Alternatively open the offline installer from the link in the See Also section, or by accessing the Microsoft Download Center page.

After installing the framework, retry the installation of the Excel add-in. Note: Windows Administrator rights are required to install the NET Framework 3.5.

See Also

Microsoft .NET Framework 3.5 Service pack 1 (Full Package) in Microsoft Download Center

Keywords

Excel add-in, Installer, Download Center , KBA , SRD-CC-OIN-XL , Excel Integration , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions