SAP Knowledge Base Article - Public

2255683 - Selecting Competencies From the Analyze Feature Causes an Error - Calibration Session

Symptom

In a Calibration Session, when clicking > Actions > Analyze > Competencies, an error message occurs:

"An application error occurred. Please try again later, or notify support.."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Calibration

Reproducing the Issue

  1. Go to Calibration Tab
  2. Open a Calibration Session
  3. Click 'Actions'
  4. Click 'Analyze'
  5. After the popup opens, select 'Competencies' in the dropdown
  6. As a result, you receive the following error message: "An application error occurred. Please try again later, or notify support..."

Analyze_Error.png

Cause

This issue may be caused if the Performance Form Templates that are used in the Calibration Template (linked to this Calibration Session) do not contain a Competency Section.

Resolution

If you want to use > Analyze > Competencies feature, only use Performance Forms that have a Competency Section.

Keywords

Calibration, error, analyze, competency, competencies, performance, pm, form, review, template, session, An application error occurred. Please try again later, or notify support.. , KBA , LOD-SF-CAL-SES , Sessions, Creating, Managing etc. , Problem

Product

SAP SuccessFactors Performance & Goals all versions