2255719 - Error message "Servlet Engine Exception: Index: 0, Size: 0" on BI Launchpad home page

• When logging in to the BI Launchpad > Home tab, the following error message is returned:

java.lang.IndexOutOfBoundsException: Index: 0, Size: 0

at java.util.ArrayList.RangeCheck(ArrayList.java:547)

at java.util.ArrayList.get(ArrayList.java:322)

at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.get(InfoObjects.java:754)

at com.bo.aa.storefile.FileUtility.getApplicationBackgroundData(FileUtility.java:201)

at org.apache.jsp.jsp.dmdashboard_jsp._jspService(dmdashboard_jsp.java:890)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.eclipse.equinox.jsp.jasper.JspServlet.service(JspServlet.java:121)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)

at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)

at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)

at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:487)

at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:412)

at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:339)

at com.businessobjects.http.servlet.internal.servlet.RequestDispatcherAdaptor.forward(RequestDispatcherAdaptor.java:31)

at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1759)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1596)

at com.businessobjects.webutil.struts.CrystalUTF8InputActionServlet.process(CrystalUTF8InputActionServlet.java:21)

at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:492) at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)

at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)

at com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)

at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:168)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

at java.lang.Thread.run(Thread.java:743) 

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• SAP BusinessObjects Business Intelligence Platform 4.x
• all supported operating systems

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StackTrace Java Home tab URL /BOE/portal PerformanceManagement/scripts/tools/err_page.jsp /BOE/portal PerformanceManagement/scripts/tools/err_page.jsp? BI 4.0 4.1 4.2 4.3 BI4.0 BI4.1 BI4.2 BI4.3 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem