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2256026 - SYSAM: Cannot connect to license server system / License server is not starting

Symptom

  • A SYSAM enabled (ex-Sybase) product cannot check out a license from a license server
    • As a result, the product may not start or start in 'grace' mode

  • A SYSAM License server is not starting

  • Client side messages will vary somewhat depending on which (ex-Sybase) product is used.
    • Below an example from ASE errorlog:

      SySAM: Checked out graced license for 8 ASE_CORE (2023.12310/permanent/1FC9 C34D D8DA D820) will expire Mon 20 Mar 2022 12:25:55 PM
      SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).

      SySAM: Cannot connect to license server system.
      SySAM: The license server manager (lmgrd) has not been started yet,
      SySAM: the wrong port@host or license file is being used, or the
      SySAM: port or hostname in the license file has been changed.

      SySAM: FlexNet Licensing error:-15,570. System Error: 115 "Operation now in progress"

      Error: 131274, Severity: 17, State: 1
      SySAM: WARNING: ASE will shutdown on Mon 20 Mar 2022 12:25:55 PM, unless a suitable ASE_CORE license is obtained before that date.
    • Other messages that are indicative of a license server issue include:

      FLEXlm error -15,10 "Cannot connect to license server" or
      "WinSock: Connection refused"

      SySAM: The desired vendor daemon is down.
      Check the lmgrd log file, or try lmreread.


  • A check on the SYSAM license server, using command "sysam status -a " returns:
    License server machine is down or not responding. SYBASE: Cannot connect to license server system.  

  • Other errors may be reported in the SYSAM server log SYBASE.log


Read more...

Environment

  • SAP Adaptive Server Enterprise (ASE)
  • SAP Replication Server (SRS)
  • SAP IQ
  • Other SYSAM enabled products
  • SYSAM

Product

SAP Adaptive Server Enterprise all versions ; SAP IQ all versions ; SAP Replication Server all versions

Keywords

firewall, served license, check-out, check out, obtain, obtain license, flexnet, port , (SYBASE) No valid hostids, exiting , EXITING DUE TO SIGNAL 25 , Exit reason , SYBASE exited with status 25 , Invalid host, HostID node-locked in license file , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , How To

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