Symptom
- Background Job shows 'Failed' Status.
- Background job Error message: Unable to deploy the zip file for ***.Could not write to "sftp://***.[filetype]". Please check your settings
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Go to Content > Import Content >
- Proceed through the tool and Schedule Job >
- An error will be seen directly after the job runs or in the Background Jobs tool.
Cause
- The content .zip file content contains server scripting extension such as .php, .asp, and .jsp file extensions. iContent SFTP is preventing those extensions from being imported.
- The total length of a specific file is over 255 characters long.
Resolution
- Go to System Administration > Background Jobs >
- Search for the Title "Content Import" and access the job that failed >
- There will be large error that will specify the filename that needs to be updated. If the error does not provide enough information, go to System Administration > Configuration > System Configuration > Edit LMS_ADMIN > update reportStackTraceToUser=true and repeat the import >
- If the file is a server scripting extension, please work with the content developer to update the content >
- If the file is not a server scripting extension, then the file might be too long. Reference 2187183 for full SFTP guidelines. Please work with a content developer to update the file, shortening the overall name, and make sure it does not break the content >
- After reviewing the .zip file with your content vendor, import it again.
Note: SAP Support are not trained content developers and troubleshooting 3rd party content is outside of SAP Support scope.
Keywords
iContent, Upload course, LMS; Could not write to sftp, scheduled Job Failed, php, ContentDeploymentException, ContentDeploymentLocationBackgroundJob, FileSystemException , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-BCJ , Assign (bulk), Add/ Delete Sub/ Cur, Revise, Import , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning all versions