SAP Knowledge Base Article - Public

2256343 - Notification triggering in a different locale than of user

Symptom

The system is sending the notification to email address in a language other than the user's locale.

 

Environment

SAP SuccessFactors Learning

Cause

Whenever the system finds the preferences of the user updated on UI, it sends out notification according to that language.
Whenever system is unable to find the preferences of the users associated with the email address it sends out notification in the system's default locale.

Resolution

Go to LMS ADMIN > References > Geography > Locales
Change the default locale to the required locale

Keywords

notification, local, incorrect local, email, user  , KBA , LOD-SF-LMS-LAN , Language Packs & Translation , Problem

Product

SAP SuccessFactors Learning all versions