SAP Knowledge Base Article - Public

2256371 - Show Me Video and JAM screen capture do not work in Google Chrome


  • Users are not able to user Screen capture.
  • Show Me Video feature pop-up window only displays "Upload File".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors HXM Suite
SAP Jam Collaboration

Reproducing the Issue

From JAM:

  • The below error is received when doing a screen capture in Jam.


  • A similar error is received when capturing a Show-Me video.


From BizX:

  • The only available option is to upload a file.



Per engineering team, since browsers are EOL-ing (End-of-Life) support for applets, we have deprecated applet-based recorders and instead will be looking on plugin-based approach. Since it require big engineering effort for this enhancement, customers are allowed to upload videos recorded with 3rd party tools. There is no specific dates on this per engineering team.


Java plugin was discontinued for some browsers and, besides it, industry is moving away from using java applets (technology in which the recording function were based). Therefore, in order to avoid any possible security risks regarding the deprecated plugin, SuccessFactors Engineering Team has disabled the recording function.

See Also

2088578 - Show Me feature | Must-known guide


Jam screen capture, Google chrome, show me video, upload file, record, recording , KBA , LOD-SF-PLT-SHW , Show me videos , LOD-SF-JAM , SAP Jam , Problem


SAP Jam Collaboration all versions ; SAP SuccessFactors HXM Suite all versions