SAP Knowledge Base Article - Public

2256986 - Email notifications only being sent in English

Symptom

  • Email notifications are not being sent in language other then English even if corresponding translation for the Email template exist
  • Email has translation in Email Notifications Template but notification is sent in English

Environment

 SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Enable a different language and trigger any of email notifcation
  2. Email will be sent in English only

Cause

Language of email is determined by default language of the user, so if default language of the user is English, it will trigger email in English even if user has enabled Spanish language.

Resolution

Edit admin user who is triggering email and assign him default language in which you want to trigger emails.

For example if you want emails to be triggered in Spanish then update default language as Spanish.

There are 2 ways of updating default language for user.

Manage Users (For Non EC instances only)

  1. Admin tools
  2. Manage users
  3. Search for username
  4. Click on username to open edit window
  5. Select default language as required and save

Employee Import

  1. Go to Employee Export
  2. Download the latest User Data File
  3. Update default language (default locale) field as required
  4. Import the file via admin tools >Import Employee Data > Basic Import

Keywords

email notification language, wrong language, notification language, english notification , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors platform all versions