2256986 - Email notifications being sent in English instead of user's locale

• Email notifications are not being sent in language other then English even if corresponding translation for the Email template exist
• Email has local template in Email Notifications Template but notification is still sent in English

 SAP SuccessFactors HCM Suite

1. Login to customer's instance
2. Choose a different language
3. Trigger any email notification
4. Email will be sent in English only

Language of email is determined by default language of the user, so if default language of the user is English, it will trigger email in English even if user has enabled Spanish language.

Edit admin user who is triggering email and assign him default language in which you want to trigger emails.

For example: If you want emails to be triggered in Spanish then update default language as Spanish.

There are two ways of updating default language for user.

Manage Users (For Non EC instances only)

1. Go to Manage users
2. Search for username
3. Click on username to open edit window
4. Select default language as required and Save

Employee Import

1. Go to Employee Export
2. Download the latest User Data File
3. Update default language (default locale) field as required
4. Import the file via admin tools >Import Employee Data > Basic Import

If after performing the steps above won't still work, you can check Email Notification language does not respect the sender's DEFAULT locale - SAP for Me

“As of 2H 2023 you can now monitor the delivery of email notifications using Stories in People Analytics. For more details see KBA 3387145 - Reporting on the delivery of System Email Notifications”

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