2257881 - Interaction Center: Communication between agent and communication session fails when HTTPS protocol is used

You want to use HTTPS protocol for your Interaction Center. When starting the IC WebClient with HTTPS

• Alerts do not work
• When pressing END or closing a multisession tab with "X", Error message "Cannot send alert message to browser" or "Failed to send alert message to browser" is shown
• Ready/not ready buttons are grayed out
• You find SSL Errors in the ICM Trace
• Ready/Not Ready dropdown list, customer specific entries are missing although they can be seen in ICI Trace
• Telephony actions like consult fail due to missing ICI communication
• Communication channels like chat, ERMS push actions, telephony fail.

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• SAP S/4HANA 1909 and above
• SAP S/4HANA for customer management
• SAP Customer Relationship Management 7.0
• SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
• SAP enhancement packages for SAP CRM 7.0
• SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA for customer management all versions ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

CRM_IC_ALERT006  CL_CRM_IC_ABAP_ALERT  IF_CRM_IC_ALERT_SERVICE~SEND_ALERT_MESSAGE "Failed to send alert message to browser" , KBA , CRM-IC-FRW , Framework , CRM-IC-ALT , Alerts , CRM-S4-IC-ALT , S4CRM: Alerts , Problem