Symptom
You have enabled VERTEX tax calculation on this system.
You are trying to execute a supplier invoice, customer invoice or create a goods and service receipt, but error messages prevent you to complete the document:
- No result returned by external provider
- Vertex Error
Environment
SAP Business ByDesign.
Cause
You have maintained incorrect ZIP code on customer/supplier master data.
It's necessary that ZIP code maintained on master data is correct and consistent. You can confirm it using Vertex online tool to check zip code validity and confirm tax rates:
Resolution
To correct a supplier master data, you should go to:
- Supplier Base work center
- Go to Suppliers view
- Find supplier XYZ
- Select supplier and click Edit and select Addresses
- Correct ZIP code and save your changes
To correct a customer master data, you should go to:
- Account Management work center
- Go to Accounts view
- Find account XYZ
- Select account and click Edit and select Addresses
- Correct ZIP code and save your changes
In case ZIP code is correct please report an case to SAP for further analysis.
Keywords
KBA , AP-TTE-TC , Tax Calculation , How To