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SAP Knowledge Base Article - PreviewSymptom
When transferring a call to a closed queue, the call is transferred back to the original queue instead of the target queue, which is configured as the forwarding number for the closed queue when service closed.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
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