SAP Knowledge Base Article - Public

2258830 - Adding IP Addresses to allowlist

Symptom

Customer requests an IP address to be added to allowlist for IP Restriction Management feature.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  • The customer will provide you with an IP address or several IP adresses that they have requested to be added to allowlist.
  • The customer will need to provide the Company ID of the instance for which they want the IP address to be added to allowlist.

Cause

  • Customer will request IP addresses to be added to allowlist in order to restrict access to the system to the specified IPs or IP range.

Resolution

IMPORTANT:

  • IP Restriction Management is now self service, customers can add/remove IPs in the allowlist by themselves. IP Restriction Management | SAP Help Portal
  • Support involvement to do it bvia provisioning is only needed if the customer has locked themselves out of their instance due to wrong IP allowlist.
  • This process is meant to control BizX instance login only, and should not be used for any other kind of allowlisting purpose.

PROCEDURE:

  1. Log in to Provisioning and navigate to the instance specified by the customer.
  2. Click on Company Settings
  3. Scroll down to "Restrict access to IP range"

    WhitelistIP.jpg
  • Delimited IP address Range

    10.20.30.40, 10.20.30.41

  • Hypen Delimited IP address Range

    10.20.30.40-10.20.30.50

  • Combination IP Address Range (Delimited and Hypen Delimited IP Range)

    10.20.30.40, 10.20.30.41, 10.20.30.40-10.20.30.50

  1. Requested IP address can be typed in this text box, if there is more than one IP, these can be seperated by a comma and a space.
  2. For an IP address range, this can be separated by a hyphen.
  3. Click the "Save" button.

Keywords

IP Address, Range, Restrict Access, Company Settings, Allowlist, Restriction Management, IP Restriction, IP allowlist, Allowlits , KBA , whitelist , LOD-SF-PLT-PSI , Product Security Inquiries , How To

Product

SAP SuccessFactors HCM Core all versions