SAP Knowledge Base Article - Preview

2259183 - Failure in retrieving from Action Inbox

Symptom

After navigating to the Universal Worklist application in the portal, the user sees message "cannot connect to provider" as shown below:

1.jpg

 When clicking on 2.jpg link, following error message is shown for the ActionInboxConnector UWL connector:

3.jpg


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Environment

  • SAP Universal Worklist (UWL)
  • SAP Portal 
  • SAP NetWeaver Application Server Java 
  • Knowledge Management
  • ActionInboxConnector

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Application Server for Java 7.1 ; SAP NetWeaver Application Server for Java 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Application Server for Java 7.1 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

retreiving, MSS, task, portal, upgrade, 7.31, ActionInboxConnector, unable, fetch, item, actioninboxconector , KBA , notifications , com.sap.km.cm.actioninbox , km_recent_notification , EP-BC-UWL , Universal Worklist , Problem

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