/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PublicSymptom
Not able to login through BizX. Getting balnk white page.
Environment
Successfactors Onboarding
Cause
error log:
Caused by: javax.el.ELException: /ui/homepage/pages/home.xhtml @68,87 value="#{tourController.availableTourJSON}": Error reading 'availableTourJSON' on type com.successfactors.onboarding.ui.controller.TourController_$$_javassist_1178 at com.sun.facelets.el.TagValueExpression.getValue(TagValueExpression.java:76) at javax.faces.component.UIOutput.getValue(UIOutput.java:184) ... 135 moreCaused by: com.successfactors.sca.ServiceSystemException: Remote Exception: Remote Exception: TourPath is not yet saved to the DB!!; nested exception is: java.lang.RuntimeException: TourPath is not yet saved to the DB!!;
If the log points to Onboarding tour path, then this issue is related to OnboardingCandidateInfoObject created for non-onboarded User.
Resolution
Check whether user was onboarding using the SF onboarding application. If not, please check whether this user has CandidateInfoObject created.
Steps to follow:
1) log to BizX
2) Go to Admin Tools
3) Search Manage Data
4) In the first tab type CandidateInfoObject
5) In the second tab, type the user name
6) If the user was not onboarded and a candidateInfoObject was found then the error is thrown.
The application is trying to find the tour path which is not available, so blank screen is shown in the front end.
Solution: Delete the candidateInfoObject of the user and then login.
Keywords
Onboarding, ONB , KBA , LOD-SF-OBD , Onboarding , Problem
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)