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SAP Knowledge Base Article - PreviewSymptom
When a user replies a Ticket, the Ticket remains open and the Interaction view does no update.
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Product
SAP Cloud for Customer 1602 ; SAP Cloud for Customer core applications 1602 ; SAP Cloud for Customer core applications 1605 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1608 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1708
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , How To
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