Symptom
SFTP connection time out error while running connector: Problem connecting to SFTP Server. Please check your FTP Connection Settings.
Environment
SAP SuccessFactors Learning
Cause
- This is due to connection getting timed out when Connector is trying to connect to SFTP server.
- Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.
Resolution
Enable the settings under System Administration > Configuration > System Configuration > Connectors:
#Indicates input file fetching retry settings
#Set the connector to retry fetching of input files
connector.input.file.fetch.retry.enable=true
Keywords
SF, Success Factors, LMS, learning, SFTP connection, timeout, connector , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning all versions