Symptom
-
Fail to login to Salesforce.com from Crystal Reports.
- Unable to refresh report based on Salesforce.com in Crystal Reports and in BI LaunchPad.
- All reports created in Crystal Reports off Salesforce.com are now failing, but all report were refreshing successfully before.
- Error: Logon failed. SSLHandshakeException: Received fatal alert: handshake_failure, when refreshing a report based on Salesforce.com in Crystal Reports.
- When attempting to create or refresh a report bases on Salesforce.com in Crystal Reports, it fails with the error:
"Database Connector Error: 'HY000:UNSUPPORTED_CLIENT: TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using https"
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Environment
- SAP Crystal Reports 2008
- SAP Crystal Reports 2011
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- Salesforce.com
Product
Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016
Keywords
CR, SForce, Salesforce, TLS 1.0 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed
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