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2261638 - Error: 'TLS 1.0 has been disabled in this organization', when refreshing a report based off Salesforce.com in Crystal Reports

Symptom

  • Fail to login to Salesforce.com from Crystal Reports.
  • Unable to refresh report based on Salesforce.com in Crystal Reports and in BI LaunchPad.
  • All reports created in Crystal Reports off Salesforce.com are now failing, but all report were refreshing successfully before.
  • Error: Logon failed. SSLHandshakeException: Received fatal alert: handshake_failure, when refreshing a report based on Salesforce.com in Crystal Reports.
  • When attempting to create or refresh a report bases on Salesforce.com in Crystal Reports, it fails with the error:
       
    "Database Connector Error: 'HY000:UNSUPPORTED_CLIENT: TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using https"


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Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
         
  • Salesforce.com

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

CR, SForce, Salesforce, TLS 1.0 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed

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