2261686 - Email notifications are not received by customers on DC15

• Customer tried to reset password from the standard login page and when they submit the request, the system said link was sent. But the reset email hasn't been received by the user.
• This issue happens to all the email notifications and all customers on DC15.
• Customer has set the email address of "v4admin" as SystemMessage@successfactors.com.
• SAP's IP hasn't been blocked by the customer.

SAP SuccessFactors HXM suite

• Since this customer is located in DC15, the domain name should be sapsf.cn instead of successfators.com.
• The external email IP for DC15 is 180.153.153.119.

• Add external mail IP for DC15 SMTP - 180.153.153.119.

• Change the Sender ID of v4admin from <SystemMessage@sucessfactors.com> to <SystemMessage@sapsf.cn.>

1. Login system>Admin Center>Update User Information
2. Manage Users> Uncheck "Show Active users only"
3. Search "V4admin"
4. Change the email from SystemMessage@successfactors.com to SystemMessage@sapsf.cn.

3387145 - Reporting on the delivery of System Email Notifications

2939495 - Email Notifications are NOT received - Single Sender Enable - SAP for Me

2087890 - Top Reasons Why Email Notifications Are Not Sent or Received. Basic Troubleshooting - HXM Suite - SAP for Me

DC15, Email Notification , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem