SAP Knowledge Base Article - Public

2261704 - Questionnaire Survey associate with Item does not launch on My Learning Assignments


When a Questionnaire Survey associated with an Item does not launch from the Users' My Learning Assignments tile


SAP SuccessFactors Learning

Reproducing the Issue

  1. Evaluation Synchronization has been scheduled weekly and Completion status has been configured including learning events with the completion status.
  2. Admin assigned Item to users without associating Questionnaire Survey.
  3. Admin made recorded learning action for the users after the training done.
  4. Admin created Questionnaire Survey and associated with the item.

    Assign > 200 days from the Item completion
    Allow > 30 days to complete

  5. Questionnaire Survey is not being launched even after 200 days later



The survey hasn't been associated with item before admin recording the learning.


Questionnaire Survey should be associated to the item before recording learning.

Hence it's expected system behavior which is not launching the questionnaire survey.


LMS, recording learning, survey , KBA , LOD-SF-LMS-EVA , Surveys , LOD-SF-LMS-ITE , Items , Problem


SAP SuccessFactors Learning all versions