SAP Knowledge Base Article - Public

2261923 - Form Template Selection For Sales Quote Preview


You want to know how the Country and Language variants of a Form Template are determined for a Sales Quote preview.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Click on the Sales Quotes view.
  3. Open Sales Quote ABC (where ABC stands as ID of the Sales Quote).
  4. Click in the Actions and then Preview.

Form template selected is not what you were expecting.


In the Administrator -> Business Flexibility -> Form Template Maintenance screen, the country of the form template means the country of the Sales Unit of the Sales Quote (country of the Sender) and the language of the template is the language of the Sales Quote document (language of the Receiver). If the variables above are not met by any means, the system will use the Form Template with no country selected and English language.


This is the standard behaviour of the system.


Sales Quote ; Preview ; Form Template ; , KBA , no records , no template for selection , empty form template preview , AP-RC-OUT , Output Management , How To


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