2262805 - Generate Summary Not Possible For Appointments With Category Customer Visits

Not possible to generate a summary for the attached appointment.

1. Go to Activities Work Center
2. Go to Appointments View
3. Find any Appointment
4. Click on Generate Summary

Not able to Generate Summary

Summaries are not getting generated because these categories Customer Visits and Phone calls were not maintained in Business configuration.

1.  Go to Business configuration Work Center
2.  Go to Implementation Projects view
3.  Click on open Activity List Tab
4.  Now Click on Fine Tune
5.  Show All Activities
6.  Find Summaries
7.  In Relevant Appointment Categories add the required category
8.  Save

KBA , LOD-CRM-ACC , Account , How To

SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer core applications 1508 ; SAP Cloud for Customer core applications 1511 ; SAP Cloud for Customer core applications 1602 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708