Symptom
- How to clear browser cache and cookies in Edge, Google Chrome and Firefox
- Basic troubleshooting to be performed by the customer as requested by LMS Support
- As LMS is a software web application, clearing cache and cookies may allow the browser to function more efficiently
Environment
SAP SuccessFactors Learning
Resolution
Since each vendor updates instructions frequently, it is difficult to maintain up to date instructions for 3rd party software.
- Please refer to the browser's help guides for up to date instructions on how to clear cookies and cache
- Google Chrome: https://support.google.com/chrome
- Microsoft Edge: https://support.microsoft.com
- Mozilla Firefox: https://support.mozilla.org
- Apple Safari: https://support.apple.com/safari
- For Information on Supported Desktop & Mobile Browsers for the current release of SAP SuccessFactors, please review the User Assistance Documentation:
Keywords
SF, LMS, learning, SuccessFactors, Success Factors, guide, troubleshoot, trouble shoot, basic, MS, ID, fire fox, firefox, google, crhome, edge, microsoft, how to, how-to, clear, browser, cache, cookies, steps , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-MOB , Mobile Application Issues Only , How To
Product
SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions